Remove other people from watchlist
We have a problem with our product owner not checking his lighthouse email as often as we would like since he gets so much unwanted emails. He only cares about things he needs to answer or comment and perhaps that a ticket is closed, not that some ticket changed status or tags.
We would find it very useful to be able to remove other people from the watchlist, just like you can add people right now. This way we could add him when we need some feedback, and remove him when we do "internal" updates.
Or are there better way to handle this? :)
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1 Posted by Will Duncan on 26 Jun, 2009 08:39 AM
Is email a requirement for him? It might be easier to set a state or a tag for him and save a search. Then your boss can just has to go to the site, see a ticket bin with a counter on it, and know what tickets he needs to respond to.
2 Posted by Will Duncan on 26 Jun, 2009 04:28 PM
Is email a requirement for him? It might be easier to set a state or a tag
for him and save a search. Then your boss can just has to go to the site,
see a ticket bin with a counter on it, and know what tickets he needs to
respond to.
3 Posted by Patrik Stenmark on 30 Jun, 2009 05:53 AM
That might work... I have a feeling it will be hard to get him to check that tag regularly, but we'll try!
4 Posted by Will Duncan on 30 Jun, 2009 12:25 PM
Ha...we have the same issue with our boss actually! But if his email inbox is crowded, and he fails to check specific filters, then I would think a simple nudge from time to time and a nice saved search in his account with his name on it should do the trick.
I'm no sure how complex the setup is, but http://github.com/Caged/lighthouse-digest/tree/master can email a digest email on a set schedule, it might be possible to tell him daily "Hey! You have 12 tickets to reply to" but I'm not sure that would do any good.
5 Posted by Patrik Stenmark on 30 Jun, 2009 12:52 PM
That script would probably work perfectly for our needs. We'll just
put in the crontab on the server and create a "boss" tag and mail him
everything with that tag. Hopefully he will learn to remove the boss
tag when he replies... :)