tag:help.lighthouseapp.com,2008-09-20:/discussions/suggestions/444-anonymous-read-only-access-optional-with-owner-moderated-issuefeature-suggestionsLighthouse: Discussion 2011-04-07T05:35:31Ztag:help.lighthouseapp.com,2008-09-20:Comment/1758912009-05-20T19:26:14Z2009-05-20T19:26:29Zanonymous read-only access optional with owner-moderated issue/feature suggestions<div><p>another great feature would be to integration with
android/iphone so users could submit their complaints directly to
lighthouse</p>
<p>in fact this would be a better alternative to my initial
suggestion</p></div>Michael Bollmanntag:help.lighthouseapp.com,2008-09-20:Comment/1758912009-05-20T19:40:37Z2009-05-20T19:40:37Zanonymous read-only access optional with owner-moderated issue/feature suggestions<div><p>Have you used http://iphone.lighthouseapp.com ?</p>
<p>Lighthouse does not currently support anonymous submission, it
is a large reason why we build http://tenderapp.com to support
things like feature requests, and added Lighthouse integration for
handling bug reports and assignments.</p>
<p>Thank you for the feedback though, we'll take your suggestion
under advisement. If you have any other questions, feel free to
ask.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/1758912009-05-20T22:11:10Z2009-05-20T22:11:14Zanonymous read-only access optional with owner-moderated issue/feature suggestions<div><p>hmm tenderapp is a little bit too much for 1-2 developers
beanstalk + lighthouse got everything necessary... at least in my
case</p>
<p>http://iphone.lighthouseapp.com looks great on android too but
its still a frontend for developers</p>
<p>at this point its a common problem of android developers you got
1000-2000 downloads a day and most users just use the android
market comment function to report problems with no way to reach
them for more details</p></div>Michael Bollmanntag:help.lighthouseapp.com,2008-09-20:Comment/1758912009-05-20T23:21:28Z2009-05-20T23:21:28Zanonymous read-only access optional with owner-moderated issue/feature suggestions<div><p>How does the android market comment function work? Is that like
in itunes, comment and rating feature? But it's anonymous? Is it
used for bug submissions?</p>
<p>Would you be able to use the LH api for some sort of anonymous
submission system? Again, you run into the problem of not being
able to contact them back without it being a manual process.</p>
<p>Lighthouse is designed for closed teams and open source systems,
because of the way it's setup, you probably wont ever see anonymous
submissions in the system built in. In truth, and this comes from
dealing with Lighthouse as a support system for Lighthouse when we
originally launched, it becomes completely overwhelming for a small
team to manage. So we built Tender, and focused heavily on
anonymous comments and the email system.</p>
<p>Something like http://razor.occams.info/code/lighthouse_imap.xpd
is probably the closes tool you will get to using Lighthouse for
that kind of workflow. Which allows you to forward into Lighthouse
from a single email address.</p>
<p>But Tender is designed to remedy that, and allow you to create
LH tickets as needed, keeping your workflow clean. The email
forwarding system replaces your need for complex email support. We
run a very small team as well, and the workflow in tender for
support/discussion is much more efficient.</p>
<p>But I don't fully know your workflow or the exact use case you
are asking for. All i can say for sure is that it's highly unlikely
we will offer anonymouse/moderate submissions. We built Tender for
that exact reason.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/1758912009-05-20T23:57:38Z2009-05-20T23:57:38Zanonymous read-only access optional with owner-moderated issue/feature suggestions<div><p>Thanks for your reply.</p>
<p>It's accidently used for bug submissions but those are of pretty
poor quality as you would expect from average users.</p>
<p>Yes it's somehow like itunes but you can't contact people that
posted comments you can't even reply to those comments.
http://www.cyrket.com/ is a html representation of the content
displayed on android phones.</p>
<p>This REST api you got there seems pretty sufficient. When i got
time i'll write a small open source library for android devs.</p>
<p>Best Regards Michael</p></div>Michael Bollmanntag:help.lighthouseapp.com,2008-09-20:Comment/1758912009-05-21T02:39:26Z2009-05-21T02:39:26Zanonymous read-only access optional with owner-moderated issue/feature suggestions<div><p>i've written a class that allows to create tickets from within
android applications using HTTP POST i'll post it on the android
developer newsgroup if thats ok with you guys</p>
<p>here is the code: http://pastebin.com/m72dbcb15</p></div>Michael Bollmanntag:help.lighthouseapp.com,2008-09-20:Comment/1758912009-05-21T09:15:33Z2009-05-21T09:15:33Zanonymous read-only access optional with owner-moderated issue/feature suggestions<div><p>Yeah, that's fine.</p>
<p>Once our new site is up we'll add it to the LH extras/tools
area.</p></div>Will Duncan