anonymous read-only access optional with owner-moderated issue/feature suggestions
would be great if this was possible
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1 Posted by Michael Bollman... on 20 May, 2009 07:26 PM
another great feature would be to integration with android/iphone so users could submit their complaints directly to lighthouse
in fact this would be a better alternative to my initial suggestion
2 Posted by Will Duncan on 20 May, 2009 07:40 PM
Have you used http://iphone.lighthouseapp.com ?
Lighthouse does not currently support anonymous submission, it is a large reason why we build http://tenderapp.com to support things like feature requests, and added Lighthouse integration for handling bug reports and assignments.
Thank you for the feedback though, we'll take your suggestion under advisement. If you have any other questions, feel free to ask.
3 Posted by Michael Bollman... on 20 May, 2009 10:11 PM
hmm tenderapp is a little bit too much for 1-2 developers beanstalk + lighthouse got everything necessary... at least in my case
http://iphone.lighthouseapp.com looks great on android too but its still a frontend for developers
at this point its a common problem of android developers you got 1000-2000 downloads a day and most users just use the android market comment function to report problems with no way to reach them for more details
4 Posted by Will Duncan on 20 May, 2009 11:21 PM
How does the android market comment function work? Is that like in itunes, comment and rating feature? But it's anonymous? Is it used for bug submissions?
Would you be able to use the LH api for some sort of anonymous submission system? Again, you run into the problem of not being able to contact them back without it being a manual process.
Lighthouse is designed for closed teams and open source systems, because of the way it's setup, you probably wont ever see anonymous submissions in the system built in. In truth, and this comes from dealing with Lighthouse as a support system for Lighthouse when we originally launched, it becomes completely overwhelming for a small team to manage. So we built Tender, and focused heavily on anonymous comments and the email system.
Something like http://razor.occams.info/code/lighthouse_imap.xpd is probably the closes tool you will get to using Lighthouse for that kind of workflow. Which allows you to forward into Lighthouse from a single email address.
But Tender is designed to remedy that, and allow you to create LH tickets as needed, keeping your workflow clean. The email forwarding system replaces your need for complex email support. We run a very small team as well, and the workflow in tender for support/discussion is much more efficient.
But I don't fully know your workflow or the exact use case you are asking for. All i can say for sure is that it's highly unlikely we will offer anonymouse/moderate submissions. We built Tender for that exact reason.
5 Posted by Michael Bollman... on 20 May, 2009 11:57 PM
Thanks for your reply.
It's accidently used for bug submissions but those are of pretty poor quality as you would expect from average users.
Yes it's somehow like itunes but you can't contact people that posted comments you can't even reply to those comments. http://www.cyrket.com/ is a html representation of the content displayed on android phones.
This REST api you got there seems pretty sufficient. When i got time i'll write a small open source library for android devs.
Best Regards Michael
6 Posted by Michael Bollman... on 21 May, 2009 02:39 AM
i've written a class that allows to create tickets from within android applications using HTTP POST i'll post it on the android developer newsgroup if thats ok with you guys
here is the code: http://pastebin.com/m72dbcb15
7 Posted by Will Duncan on 21 May, 2009 09:15 AM
Yeah, that's fine.
Once our new site is up we'll add it to the LH extras/tools area.