Receive email notification whenever new ticket is created?
I'm the lead developer of a small open source project. When a general member of the public creates a new bug report I'd like to be emailed so that I can respond to them in a timely manner.
Looking at the email preferences in Lighthouse it seems that the most frequent number of emails it lets me a receive is to receive notifications regarding watched tickets only. Since general public users are not likely to assign tickets directly to me this isn't likely to help.
Is there any way lighthouse can email me when new tickets are created, rather than after I choose to watch them?
Cheers,
Chris
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1 Posted by Will Duncan on 25 Jan, 2009 04:54 AM
Hey Chris. At this point in time Lighthouse is only configured to send you email notifications of tickets in which you are involved with. We are discussing a notification subscription option for a future feature though. For now I can only recommend using the projects feed as an alternative.
2 Posted by System on 25 Jan, 2009 04:54 AM
This discussion was assigned to ticket 120.
3 Posted by chris on 27 Jan, 2009 10:11 PM
I've decided to go ahead and write my own notifier until this is made an official feature. Ironically my project is an email library ;)
Looks like I can piggyback off this:
http://swiftmailer.lighthouseapp.com/projects/21527/tickets.xml
4 Posted by Will Duncan on 27 Jan, 2009 11:50 PM
Chris if you OSS anything I would love to tell users about it, at least till ours is deployed in the system.
5 Posted by cpjolicoeur on 11 Mar, 2009 01:27 PM
I would like to second this request as well.
It is especially needed for smaller OSS projects that don't get a lot of tickets. As a result I don't check Lighthouse every day for new tickets and sometimes miss some for a week or so. If the admin of the project could be notified when a new ticket is created, they could then login and assign the ticket to a team member.
The feeds are useful for this, but email notification would be best as sometimes things get lost in the sea of RSS feeds I subscribe to.
6 Posted by thewoolleyman on 28 Jul, 2009 08:30 AM
What's up with this feature? I want notifications to my dev list. Rubyforge has this...
There is no faq hit for 'notification', and there are two other closed threads with no updates for months:
http://help.lighthouseapp.com/discussions/questions/95-messages-and...
http://help.lighthouseapp.com/discussions/questions/117-how-to-get-...
The second one has the cryptic comment "This discussion was assigned to ticket 120," but I have no idea where ticket 120 is.
This doesn't seem like a horribly complicated feature - just email a single address per project on every ticket create or update.
It seems like this should have been completed by now since it was at the "top of the list" in January. Are you actively developing new Lighthouse features?
Thanks,
-- Chad
7 Posted by Will Duncan on 30 Jul, 2009 07:09 PM
We're still working on additional notification options. We have a few other features in testing before we move this into our dev environment and test, prior to deploying.
8 Posted by vid on 10 Sep, 2009 01:22 AM
Any updates on this? Would love to get these notifications
9 Posted by Nicole on 14 Sep, 2009 06:28 PM
It's something still in the works, but you can keep an eye on http://lhstatus.com or @lhstatus on twitter for updates when new features are deployed.
Nicole closed this discussion on 14 Sep, 2009 06:28 PM.