"Create new ticket" button

Ask Bjørn Hansen's Avatar

Ask Bjørn Hansen

23 Jan, 2009 06:38 AM

It's great that you're working on the UI (yay!), but the inconsistency in the new location of the "create new ticket" button is really weird.

  1. 1 Posted by Will Duncan on 23 Jan, 2009 07:15 AM

    Will Duncan's Avatar

    What do you mean by inconsistency? The fact that it resizes with the sidebar? or is a new project button on the account level and new ticket button on the project level?

  2. 2 Posted by Ask Bjørn Hanse... on 23 Jan, 2009 08:32 AM

    Ask Bjørn Hansen's Avatar

    The resizing is fine (or just the beginning of the problems, depending on how you look at it).

    • The look is completely different than your other navigation items and buttons.
    • It's in a completely different place and looks completely different than "New message", "New page" and "New milestone" (before it was at least close to those).
    • It's above what's otherwise "navigation/search only" features.
  3. 3 Posted by Robby Russell on 23 Jan, 2009 03:33 PM

    Robby Russell's Avatar

    RE: look, my initial thought that it was unnecessarily heavy (design-wise) as it's pulling your eyes over to the button, when it's not a call-to-action that you're likely to interact with.

  4. 4 Posted by Justin Palmer on 23 Jan, 2009 08:00 PM

    Justin Palmer's Avatar

    @Ask, @Robby - All valid points. One problem people were consistently reporting was difficulty finding the new ticket link. We decided to make it stand out a little more so it's by far the most performed action. I'll play with the design a little and see if we can tone it down a little while still making it obvious how you create a new ticket.

  5. 5 Posted by Ask Bjørn Hanse... on 23 Jan, 2009 09:03 PM

    Ask Bjørn Hansen's Avatar

    @Justin - that sounds more like a educate-train-hints-suggestions for new users issue.

    At least in my case I use the navigation, search and update features much more than creating new tickets. (Like we have about a thousand tickets and who knows how many updates and then many more times we've browsed and reviewed the tickets -- creating them is the least of it).

  6. brandi closed this discussion on 29 Jun, 2012 10:06 PM.

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