Closing/lock tickets
We notice that a lot of our clients keep on posting in tickets, although we have changed the state to "resolved". Is it somehow possible to close or lock a ticket, so people cannot post anymore?
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Support Staff 1 Posted by brandi on 20 May, 2014 06:44 PM
Hey Roeland,
Lighthouse doesn't support ticket locking or the like. Maybe send a gentle reminder to the other members regarding state:resolved wouldn't hurt ;)
Thanks,
Brandi
brandi closed this discussion on 20 May, 2014 06:44 PM.
Roeland Weve re-opened this discussion on 21 May, 2014 08:04 AM
2 Posted by Roeland Weve on 21 May, 2014 08:04 AM
true, but it's also bit annoying to tell every client how the system works. People forget as well or are just lazy.
We are probably reaching the stage were it's more attractive to build our own ticketing system or go for a more extensive one. We just need more features!
brandi closed this discussion on 21 May, 2014 04:37 PM.