Sorting tickets by milestone should follow defined milestone order

Vincent Barrilliot's Avatar

Vincent Barrilliot

02 Jun, 2016 08:01 AM

Dear support

In the Milestones tab, it is possible to specify the desired order of milestone. Imagine I configured milestones in the following order
F1, A1, G2

Imagine I search tickets and I find many tickets, across all these milestones. I click on the "Milestone" column to sort. The sorting is currently done based on the alphanumeric name of the milestone. So the search results will display tickets for A1, F1 then G2. Should not that sorting be done according to the order I defined in the Milestones ? Ie results for F1 then A1 and G2 ?

This is similar to when I sort by Importance (Low,Medium,High). It sorts in the right order, and not (High,Low,Medium as it would be if it was the alphanumeric value). Same with age, it sorts by some underlying datetime field there, and not the alphanumerical rendition of it. So I think sorting Milestones should be consistent with that behaviour as if you give the user the ability to order the milestones then that order should then be taken into account.
Thank you !
Kind regards

Vincent Barrilliot

  1. Support Staff 1 Posted by Tiger Team on 02 Jun, 2016 01:53 PM

    Tiger Team's Avatar

    Hi Vincent,

    I believe you are right; do the milestones in question have dates attached?
    Do you have any millstones with dates?

  2. 2 Posted by Vincent Barrill... on 02 Jun, 2016 02:05 PM

    Vincent Barrilliot's Avatar

    HI Courtenay

    Some do have a date but others don’t.
    I just tried it again and it seems it works… I’m puzzled ! Could I have reported that in error ?
    Kind regards


  3. Support Staff 3 Posted by Tiger Team on 02 Jun, 2016 03:39 PM

    Tiger Team's Avatar

    It's possible that you changed the order and it hadn't updated everywhere
    yet? Updates like that can take a minute or sometimes even the ticket or
    project must be updated before the dropdown list updates. It's one of the
    tradeoffs of generating a fast page render. It works 99% of the time, until
    it doesn't. :)

  4. Tiger Team closed this discussion on 13 Jun, 2016 10:08 PM.

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