CraigP's Avatar


03 Mar, 2016 08:19 PM

The biggest complaint I have about Lighthouse is the expected behavior with links. In the vast majority of web applications I use, the standard behavior when clicking a link is for it to appear in another tab. Invariably it happens that in Lighthouse there is a link in a ticket that I need to click, I click it and it takes me out of Lighthouse to the linked page, I remember "oh yeah, this is Lighthouse...I have to do a right click on links and choose, 'open in new tab'", I hit the back button, and do the aforementioned right click to open the linked page in a new tab, and I finally say "man these guys at Light house need to fix that" ... so can you make the default behavior for a clicked link to open in a new tab?

  1. Support Staff 1 Posted by brandi on 03 Mar, 2016 10:55 PM

    brandi's Avatar

    Hey Craig,

    We appreciate your feedback, and although this is something we've discussed before over the years, it's a fairly agreed upon usability no-no. See this oldish article for a detailed explanation.

    It's really easy to open links in a new window by apple/command+clicking the link or right-click on a PC. This allows each user to decide how they want to handle the page opening for themselves.


  2. 2 Posted by CraigP on 04 Mar, 2016 01:00 AM

    CraigP's Avatar

    Hi Brandi,
      Thanks for the reply. You're right, the article is old, and I do think
    times have changed. As an example, the link to the Smash article was in
    the body of your email, I clicked it, and as expected it opened a new tab.
    It would have been very annoying to me if I hadn't because I would have had
    to have done exactly what I have to do in Lighthouse, namely click the back
    button, right click the link and open it in a new tab. As I mentioned, I
    can't think of a web application I use regularly that wouldn't do it that
    way so I question that it is a fairly agreed upon no-no. Certainly in the
    context of a ticket application where links can be expected as references
    relating to the ticket, even if it was a no-no generally, here you would
    have a clear-cut case for an exception.
      Thanks again,

  3. brandi closed this discussion on 08 Mar, 2016 06:09 PM.

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