Update Ticket button is inconveniently located

Rhett's Avatar


17 Jan, 2015 06:23 PM

Members on our team have all complained about this. You type in an update, and the "Update Ticket" button is off the bottom of the screen. Can you maybe have it both above and below the comment area? It's irritating when crucial action buttons are below the fold.

  1. 1 Posted by Julien on 20 Jan, 2015 04:58 PM

    Julien's Avatar

    Hi Rhett,

    You can use Tampermonkey for Chrome, or Greasemonkey for Firefox, and install this user script. It's pretty low key, but it should do what you need.


  2. 2 Posted by Julien on 27 Jan, 2015 05:38 PM

    Julien's Avatar

    Hi Rhett,

    Just checking with you if that solution worked for you?


  3. 3 Posted by Rhett on 27 Jan, 2015 11:07 PM

    Rhett's Avatar

    It was a clever idea, but I'm not going to tell the team to all install
    Tampermonkey to fix a button that's off the screen.

    I've been looking into some of your competition. Some of them pop up a
    window when you update a ticket. That seems a bit much, but at least the
    whole interface for updating a ticket is on the screen at once.

  4. Support Staff 4 Posted by Tiger Team on 27 Jan, 2015 11:19 PM

    Tiger Team's Avatar

    If you're just posting a quick comment, the way I do it is tab-enter (tab goes to next field, enter submits the form). This works pretty much anywhere and saves a bunch of time with moving back and forth from mouse to keyboard.

  5. 5 Posted by Rhett on 29 Jan, 2015 05:13 PM

    Rhett's Avatar

    That's a good tip. Thanks.

  6. Julien closed this discussion on 02 Feb, 2015 02:51 PM.

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