Managing duplicates
One thing that would be useful is a way to manage duplicate tickets, other than marking one as invalid. You already have a nice comments system, it would be cool to see the ability to set a ticket as a duplicate of another ticket and then have the duplicate ticket moved to the comments of master ticket
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1 Posted by Rick on 21 Apr, 2007 04:32 PM
It seems like it'd break the flow of one ticket to see one or more ticket comments added. Adding a simple link is sufficient for now I think.
2 Posted by Justin Palmer on 21 Apr, 2007 10:06 PM
I think that would be solving the wrong problem. We need to think of ways to prevent the root of the problem--People submitting duplicate and/or very similar tickets. I have some ideas on how to prevent some of this, but there will likely always be duplicates.