Assign a ticket by mail

Toni Schmidt's Avatar

Toni Schmidt

03 Nov, 2011 11:12 AM

We love the feature that you can create a ticket by mail. Is it also possible to directly assign a ticket that was created by mail from within the same e-mail?

  1. 1 Posted by Nicole on 03 Nov, 2011 02:42 PM

    Nicole's Avatar

    Yes, if you put [responsible:whoever] on it's own line at the end of your email it will get passed on as who is assigned the ticket.

    Let us know if you have any questions.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 03 Nov, 2011 02:42 PM.

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