can't login on mac osx?

Billy's Avatar


01 Nov, 2011 08:40 PM

Hi, I can never log in to on my macbook at home. I've tried chrome, firefox and safari. The login screen just never loads for me. I can't find any reference to anyone else having this issue, it's driving me mad (it's been like this ever since I started using lighthouse a couple of months ago). I use it on my Windows machine at work and love the product but I can't ever login at home. Any suggestions? (I can't think of any other web-based service that I have this issue with).

Thanks in advance!


  1. Support Staff 1 Posted by Tiger Team on 01 Nov, 2011 08:42 PM

    Tiger Team's Avatar

    Weird. We all use macs exclusively. Clear your cookies? Does work at all?

  2. 2 Posted by William Fallows on 01 Nov, 2011 09:11 PM

    William Fallows's Avatar

    I cleared my cookies but it doesn't affect it. loads, but it never finishes loading, most noticeably the
    screenshot on the right doesn't load. doesn't load at all.

    I can't think of any extensions I'm running, certainly not on Firefox or
    Safari which I don't really use. It's weird that the issue is across all
    the browsers?

    Thanks for the quick response!

  3. 3 Posted by Nicole on 02 Nov, 2011 07:57 PM

    Nicole's Avatar

    William -

    What account are your trying to access? Can you give us any error reports you're seeing?

    Let us know and we'll continue to troubleshoot.


  4. Amanda Harasty closed this discussion on 04 Nov, 2011 08:40 PM.

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