How can I add the Priority value to the view?

Melonie W (DPU)'s Avatar

Melonie W (DPU)

07 Sep, 2011 10:03 PM

When I click on Tickets and get this view (https://depaul.lighthouseapp.com/tickets), or any other filtered view of tickets, I'd like to see the priority value displayed on this screen too. With the option to sort by priority too. Is this possible? If so, can you please tell me how to add it? thanks!
Melonie W.

  1. 1 Posted by Nicole on 08 Sep, 2011 02:55 PM

    Nicole's Avatar

    If you have priority state enabled on your account (found in Settings) then you will see the priority marker on the ticket overview. It's a colored dot to the left of the ticket listing.

    Let us know if you have any questions.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 08 Sep, 2011 02:55 PM.

  3. Melonie W (DPU) re-opened this discussion on 08 Sep, 2011 03:00 PM

  4. 2 Posted by Melonie W (DPU) on 08 Sep, 2011 03:00 PM

    Melonie W (DPU)'s Avatar

    Thank you. Is the color of that dot customizable? Right now, it's not
    distinguishable. High and Med settings, for example, appear black. And low
    is a light grey. I'd like to set that as red, yellow, blue

    > From: Nicole Ramsey
    > <[email blocked]>
    > Reply-To: <[email blocked]>
    > Date: Thu, 08 Sep 2011 10:52:25 -0400
    > To: Melonie Wallace <[email blocked]>
    > Subject: Re: How can I add the Priority value to the view? [Questions]
    >
    >

  5. 3 Posted by Nicole on 08 Sep, 2011 05:27 PM

    Nicole's Avatar

    No, they aren't customizable but we have fixes we're working on to make them more distinguishable.

    Thanks,
    Nicole

  6. Nicole closed this discussion on 08 Sep, 2011 05:27 PM.

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