tickets generated by email?
Is it possible to have our lighthouse app configured so that you don't have to be a registered account/email address to generate a ticket ?
i.e [email blocked] can raise a new ticket? much like request tracker does? or is this not possible at all ?
stephen
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1 Posted by Will Duncan on 18 Dec, 2008 06:37 PM
Hey Stephen. Sorry but this isn't possible with Lighthouse. We've tinkered with the idea for a while but being the size that we are, it opens a lot of doors and control variables that seem hard to maintain.
But this is also part of the reason we took a step back and assessed our support/feedback situation and development work flow and built http://tenderapp.com
Tender syncs into our Lighthouse development project, keeping the clutter out of the workflow but giving us the power of a full support system for users to voice in.