tickets generated by email?

stephen's Avatar

stephen

18 Dec, 2008 11:25 AM

Is it possible to have our lighthouse app configured so that you don't have to be a registered account/email address to generate a ticket ?

i.e [email blocked] can raise a new ticket? much like request tracker does? or is this not possible at all ?

stephen

  1. 1 Posted by Will Duncan on 18 Dec, 2008 06:37 PM

    Will Duncan's Avatar

    Hey Stephen. Sorry but this isn't possible with Lighthouse. We've tinkered with the idea for a while but being the size that we are, it opens a lot of doors and control variables that seem hard to maintain.

    But this is also part of the reason we took a step back and assessed our support/feedback situation and development work flow and built http://tenderapp.com

    Tender syncs into our Lighthouse development project, keeping the clutter out of the workflow but giving us the power of a full support system for users to voice in.

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