Is there a way to update priority in bulk?

Svetlana A Savelyeva

11 May, 2011 03:21 PM

Hi,

For some reason, in bulk edit, priority is not editable. What is the reason behind that? I had a script that created a bunch of tickets, and I need to edit them for priority. Is there a way for me to do so in bulk through UI? Through API? ( I'm guessing I could just update the ticket with a specified priority, but I have not tried.)

Sveta

  1. #1 Posted by Nicole on 11 May, 2011 06:25 PM

    Currently there is no way to update the priority through the API. Priorities are not available in bulk edit either. I've added you to a development ticket for updating our API to include priorities. We'll update this discussion when we have more information to share.

    At this point you'll need to edit priority on a ticket by ticket basis.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 02 Jul, 2012 08:58 PM.

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