Via Email, create a ticket and assign to person/milestone

Greg Demetrick

09 May, 2011 03:36 PM

Is there a way I can format an e-mail so the automated system can assign it to a person and/or assign it to a milestone? The idea is I want our customer service to fill in a form that will create an e-mail for Lighthouse but I want their requests to get assigned to me in a catch all milestone. My thought is that in the body of the e-mail I can do something like this:

<person>Greg</person> or <milestone>Customer Service</milestone>

Or something equivalent where the milestone is a code or similar identifier. Is that possible? If so, what is the format that you are looking for? Thanks!

  1. #1 Posted by Nicole on 09 May, 2011 04:34 PM

    Greg -

    Yes, when you create a ticket you can use keywords to update the ticket at the same time.

    The format for your example would be:

    [responsible:greg milestone:"Customer Service"]

    Let me know if you have any more questions.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 09 May, 2011 04:34 PM.

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