How do I assign/remove ticket bins?

Tina's Avatar

Tina

23 Mar, 2011 09:28 PM

The Beacon app seems to have this feature, but I don't see it on the web version. However, on Beacon it also seems broken at the moment.

  1. 1 Posted by Nicole on 23 Mar, 2011 09:32 PM

    Nicole's Avatar

    We do not maintain the Beacon app, so I can't tell you what is going on there. You'll need to contact them. I can tell you that ticket bins aren't something you can assign to someone. Tickets proper can be assigned to a project/account member, but not bins.

    Let me know if I've misunderstood your question.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 23 Mar, 2011 09:32 PM.

  3. Tina re-opened this discussion on 23 Mar, 2011 09:41 PM

  4. 2 Posted by Tina on 23 Mar, 2011 09:41 PM

    Tina's Avatar

    I mean where do I create a ticket bin, and define what it should automatically contain?

  5. 3 Posted by Nicole on 23 Mar, 2011 09:48 PM

    Nicole's Avatar

    Tina -

    Through the Lighthouse Web UI within your project you will do a search on keywords. Once you have the results you'll see the option to "Save Search as Bin". You can choose to share the bin or keep it so it's only available to you.

    Thanks,
    Nicole

  6. 4 Posted by Tina on 23 Mar, 2011 09:54 PM

    Tina's Avatar

    Ok, great! Now how do I delete old bins?

  7. 5 Posted by Tina on 23 Mar, 2011 09:56 PM

    Tina's Avatar

    Nevermind, found it. :)

  8. Nicole closed this discussion on 23 Mar, 2011 09:59 PM.

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