Once filtered by tag how do I further filter by resolved/unresolved tickets?

Vince De Mello's Avatar

Vince De Mello

23 Feb, 2011 08:38 AM

I have a list of tickets and each has their own tag. When I click on a tag it filters all the tickets by that tag.

However how can I further filter the list of tickets to show only tickets from that tag that are either resolved or unresolved? So far I only managed to filter by resolved/unresolved for all tickets.

  1. 1 Posted by Nicole on 23 Feb, 2011 03:12 PM

    Nicole's Avatar

    You could do a search like the following

    tagged:foo state:open
    

    and that would return all tickets tagged with a specific tag and open (unresolved). If you wanted all resolved you do the same search for tagged but change state:close. Filtering is really only one level deep. I think search will give you the results you're looking for. Here is our document on different search methods

    Let me know if you have any other questions.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 23 Feb, 2011 03:12 PM.

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