How to sort ticket with multiple conditions (not working?)

Charles

17 Feb, 2011 11:38 AM

Hello,

I'm using the page on how to sort tickets but struggling to achieve a specific requirement
http://help.lighthouseapp.com/kb/getting-started/how-do-i-search-fo...

I want to sort all open tickets by owner, by milestone and then by priority.

I've entered this
responsible:'Luke' state:open sort:milestone-priority

However this only sorts open tickets assigned to individual into milestones but the priorities within the milestones aren't sorted...eg. I get high priority tickets mixed with low priority tickets based on the ticket number.

What am I doing wrong?

  1. #1 Posted by Nicole on 17 Feb, 2011 05:55 PM

    Charles -

    The search code below will sort tickets based on open tickets from High priority to Low priority, but does not separate out the milestones. sort:milestone-priority needs the context of milestone:"Specific Milestone" in order to work.

    responsible:'Luke' state:open sort:priority

    Let me know if that works for you or not.

    Thanks,
    Nicole

  2. #2 Posted by Charles on 17 Feb, 2011 06:28 PM

    hmm...but then I get the milestones mixed up.

    I want to see all new or open tickets, assigned to an individual, grouped by milestones (plural) and within each milestone sorted by priority

  3. #3 Posted by Charles on 17 Feb, 2011 06:30 PM

    so in other words I want a command that can do
    sort:priority AND milestone

  4. #4 Posted by Nicole on 17 Feb, 2011 07:51 PM

    Charles -

    Unfortunately our search isn't capable of grouping like that, unless you specify the milestone. So then you'd have two different searches if you have two milestones, which isn't really what you want either.

    I've made a ticket to see if this is an improvement we can get on Lighthouse search. We'll update this discussion as we have information to share about progress.

    Nicole

  5. Nicole closed this discussion on 02 Jul, 2012 08:58 PM.

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