NEW vs OPEN

Chad W. Taylor

27 Jan, 2011 05:48 PM

We're having an interesting discussion going on with our team members on the significant differences between NEW and OPEN ticket status. What is the official Lighthouse answer to the differences between NEW and OPEN?

  1. #1 Posted by Nicole on 27 Jan, 2011 06:14 PM

    New is meant to imply no one has looked at it or taken ownership of it. Open is meant to imply it's been seen. Internally that is how we differentiate them.

    That said, each of those are "open" states and you can change them as you desire for each project.

    Let me know if you have other questions.

    Thanks,
    Nicole

  2. #2 Posted by Chad W. Taylor on 28 Jan, 2011 12:16 AM

    Thanks!

  3. Chad W. Taylor closed this discussion on 28 Jan, 2011 12:16 AM.

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