Customizing the ticket input field?

es2222 (at columbia)'s Avatar

es2222 (at columbia)

02 Dec, 2010 04:21 PM

We want to collect very specific information from our users for the tickets they submit. Specifically: Intended Owner, Account Number, Equipment Description.

Is it possible to add language to the ticket entry field reminding people to provide this info? Thank you!

  1. 1 Posted by Amanda Harasty on 02 Dec, 2010 07:17 PM

    Amanda Harasty's Avatar

    If you select the project and then select "edit project" from the overview tab, you can scroll down and there is a box in which you can enter default ticket text. When someone opens a new ticket, it should display this text.

    Overview - Our stuff - amanda
    Our stuff - amanda
  2. Amanda Harasty closed this discussion on 02 Dec, 2010 07:17 PM.

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