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02 Dec, 2010 04:21 PM
We want to collect very specific information from our users for
the tickets they submit. Specifically: Intended Owner, Account
Number, Equipment Description.
Is it possible to add language to the ticket entry field
reminding people to provide this info? Thank you!
2 Posted by Amanda Harasty on 02 Dec, 2010 07:17 PM
If you select the project and then select "edit project" from
the overview tab, you can scroll down and there is a box in which
you can enter default ticket text. When someone opens a new ticket,
it should display this text.
Amanda Harasty closed this discussion
on 02 Dec, 2010 07:17 PM.
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