How to tag a user

Stephen's Avatar


29 Jul, 2019 12:48 PM

How do I tag someone other than who the ticket is assigned to so that they receive a notification?

  1. Support Staff 1 Posted by Tiger Team on 30 Jul, 2019 10:56 PM

    Tiger Team's Avatar

    Why not just assign it to them, if they need to respond?

  2. 2 Posted by Stephen on 31 Jul, 2019 07:13 AM

    Stephen's Avatar

    Because the issue is assigned to someone else. I need to draw another person into the conversation.

  3. Support Staff 3 Posted by brandi on 31 Jul, 2019 08:51 AM

    brandi's Avatar

    Hi Stephen,

    Then that other user should subscribe to that ticket’s notifications.

  4. 4 Posted by Stephen on 31 Jul, 2019 01:33 PM

    Stephen's Avatar

    So, there’s no way to notify another user short of emailing them the ticket? That is… Unfortunate.

  5. brandi closed this discussion on 06 Aug, 2019 10:18 AM.

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