Michael's Avatar


03 Jan, 2018 03:01 PM

It seems that we have the ticket state of New and Open but you can't query them independently? We want to be able to assign tickets to people with a new state and be able to query each week the tickets that are still new and the tickets that they have opened (and started working on). how can we do this?

  1. Support Staff 1 Posted by Tiger Team on 03 Jan, 2018 08:28 PM

    Tiger Team's Avatar

    Hey Michael, you can add 'state:new' or 'state:open' to any query.

  2. 2 Posted by Michael on 03 Jan, 2018 10:45 PM

    Michael's Avatar

    I think I figured it out and have had to change the State “open” to “inprogress”

    What you are suggesting doesn’t work because if you query “State:open” it also returns New tickets because they belong in the overall Open vs Closed buckets… I didn’t know we could change those but I think changing that will work. FYI, I would suggest your default be inprogress vs open so people using this don’t run into the same problem. Correct me if I’m missing something please.


  3. brandi closed this discussion on 08 Jan, 2018 11:28 PM.

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