tag:help.lighthouseapp.com,2008-09-20:/discussions/questions/469-how-to-email-ticket-to-end-userLighthouse: Discussion 2011-04-07T05:37:00Ztag:help.lighthouseapp.com,2008-09-20:Comment/9665392010-02-04T08:13:20Z2010-02-04T08:13:20ZHow to email ticket to end user<div><p>Hey oneda.</p>
<p>If I understand you correctly, it's not possible in some cases.
A person must be a member of the Lighthouse project or participate
in the ticket in order to receive updates.</p>
<p>You can add a member of a project as a "watcher" though, so
they'll be part of the ticket and receive updates. To do so, at the
bottom of a ticket, select "change notification"</p>
<p><a href=
"http://img.skitch.com/20100204-d8p74yysyfb1jeu2yace7a9sa1.jpg">http://img.skitch.com/20100204-d8p74yysyfb1jeu2yace7a9sa1.jpg</a></p>
<p>Then select the user you want to be notified about the
ticket.</p>
<p>if you're dealing with anonymous users though, <a href=
"http://tenderapp.com">http://tenderapp.com</a>, a sister product
to Lighthouse, which functions as a support tool vs a ticket
tracker but offers Lighthouse integration, is better suited for
this.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/9665392010-02-04T16:59:46Z2010-02-04T16:59:46ZHow to email ticket to end user<div><p>Thank you Will</p>
<p>Oneda Patterson, MCP, A+<br>
<a href=
"mailto:Oneda@everythingcomputer.org">Oneda@everythingcomputer.org</a><br>
<a href=
"http://www.everythingcomputer.org">www.everythingcomputer.org</a><br>
(303) 596-5623</p>
<p>-----Original Message----- From: Will Duncan [mailto:<a href=
"mailto:tender+d1a961cbb2a7d7c976e27886cdedc5632ae0c5ce5@tenderapp.com">tender+d1a961cbb2a7d7c976e27886cdedc5632ae0c5ce5@tenderapp.com</a>]<br>
Sent: Thursday, February 04, 2010 1:13 AM<br>
To: <a href=
"mailto:oneda@everythingcomputer.org">oneda@everythingcomputer.org</a><br>
Subject: Re: How to email ticket to end user [Questions]</p></div>oneda (at everythingcomputer)