Customer Portal for support

Alan Scott's Avatar

Alan Scott

02 Feb, 2010 09:19 AM

Can your solution be used by us and exposed to our customers as a support portal so that developers can natively work issues directly? Or is it more intended for QA style testing?

  1. 1 Posted by Will Duncan on 02 Feb, 2010 12:47 PM

    Will Duncan's Avatar

    Lighthouse can be used for this, but we built a sister product called Tender Support (http://tenderapp.com) which features Lighthouse integration. Lighthouse is not directly meant to be a discussion or customer support tool, and from our needs from Lighthouse, we built Tender to handle that load, but allow us to push discussions over to Lighthouse as tickets for developers.

  2. 2 Posted by Will Duncan on 02 Feb, 2010 12:48 PM

    Will Duncan's Avatar

    The downside of Lighthouse is that users have to login, and there is no difference in permissions. Everyone is equal if they are a project member.

  3. 3 Posted by Nicole on 09 Feb, 2010 08:36 PM

    Nicole's Avatar

    Alan -

    Please respond to this discussion if you have any more questions about our products, Lighthouse (http::/lighthouseapp.com) or Tender Support (http://tenderapp.com) and we'll be happy to help.

    Thanks,
    Nicole

  4. Nicole closed this discussion on 09 Feb, 2010 08:36 PM.

  5. Alan Scott re-opened this discussion on 10 Feb, 2010 12:41 AM

  6. 4 Posted by Alan Scott on 10 Feb, 2010 12:41 AM

    Alan Scott's Avatar

    No I am good..

    --------------------------------
    Alan Scott
    (c) 615-483-7537

    -----Original Message-----
    From: Nicole [mailto:[email blocked]]
    Sent: Tuesday, February 09, 2010 2:37 PM
    To: [email blocked]
    Subject: Re: Customer Portal for support [Questions]

  7. Will Duncan closed this discussion on 10 Feb, 2010 01:46 AM.

Discussions are closed to public comments.
If you need help with Lighthouse please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac