A Member Forgot Username / Password

brian (at andpartnersny)'s Avatar

brian (at andpartnersny)

14 Jan, 2010 03:37 PM

One of my members forgot their username or password. I need to either delete and re-add the member, or reset the username / password. I do not see any way to accomplish either action. Where can I find this functionality?

  1. 1 Posted by Nicole on 14 Jan, 2010 04:52 PM

    Nicole's Avatar

    There are a couple of ways they can retrieve their password. First, if they can remember the email/profile they used for the account, they can go to https://andpartners.lighthouseapp.com/login?to=%2F to request a password reset.

    If they can't remember what email/profile they used for the account, if you tell me their name I can send them a password reset manually and if they still have access to the email they can reset their password.

    Let me know if you have any questions.

    Thanks,
    Nicole

  2. 2 Posted by brian (at andpa... on 14 Jan, 2010 06:25 PM

    brian (at andpartnersny)'s Avatar

    Resolved thank you.

    But I do have a follow up question. In the future, if I do want to remove a member (they are no longer on the project, or leave the firm...), how can I remove that person from my member list? I do not see any action I can take as an administrator to remove that person.

  3. 3 Posted by Nicole on 14 Jan, 2010 06:42 PM

    Nicole's Avatar

    If you go to https://andpartners.lighthouseapp.com/members and make sure all checkboxes are unselected, that removes the user.

    Let me know if you have any questions.

    Thanks,
    Nicole

  4. Nicole closed this discussion on 14 Jan, 2010 06:42 PM.

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