tag:help.lighthouseapp.com,2008-09-20:/discussions/questions/430-custom-ticket-questionsLighthouse: Discussion 2011-04-07T05:36:43Ztag:help.lighthouseapp.com,2008-09-20:Comment/7059762009-12-10T17:48:19Z2009-12-10T17:48:19ZCustom Ticket Questions<div><p>You could use the API and make your own form, but from inside
Lighthouse we do not allow for custom fields.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/7059762009-12-10T19:43:38Z2009-12-10T19:43:39ZCustom Ticket Questions<div><p>A follow-up to this: what about adding another value to the
Ticket State drop-down field?</p>
<p>Thanks!</p></div>Ryantag:help.lighthouseapp.com,2008-09-20:Comment/7059762009-12-10T20:01:47Z2009-12-10T20:01:47ZCustom Ticket Questions<div><p>If you go to "Edit Project" you can edit and add states that are
considered open and closed. For example, you could add an "In
Progress" state that is defined as open, or you could add a "QA'd
and Deployed" state that's considered closed.</p>
<p>Let us know if you have any questions!</p></div>jeremytag:help.lighthouseapp.com,2008-09-20:Comment/7059762009-12-10T21:06:12Z2009-12-10T21:06:13ZCustom Ticket Questions<div><p>That sounds like exactly what we need - however, I'm not seeing
an 'Edit' option, is there a particular Project view this can be
seen in? I just checked and I am an admin for our account (this is
also a test account - we're trying the product out)</p>
<p>Thanks!</p></div>Ryantag:help.lighthouseapp.com,2008-09-20:Comment/7059762009-12-10T21:13:49Z2009-12-10T21:13:49ZCustom Ticket Questions<div><p><a href=
"http://crmtwf.lighthouseapp.com/projects/42733-crm-cl/edit">http://crmtwf.lighthouseapp.com/projects/42733-crm-cl/edit</a>
is the URL you are looking for.</p>
<p>To Edit a project, once inside the project look at the secondary
blue navigation bar</p>
<p><img src=
"http://img.skitch.com/20091210-jff4cnp26hbbcfqd7sytqr2igk.jpg"
alt="img"></p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/7059762009-12-10T21:56:47Z2009-12-10T21:56:50ZCustom Ticket Questions<div><p>Thanks Will! However, what I'm seeing is the following (no
Overview Tab once inside a project).<br></p></div>Ryantag:help.lighthouseapp.com,2008-09-20:Comment/7059762009-12-10T22:01:49Z2009-12-10T22:01:49ZCustom Ticket Questions<div><p>It's from the project level, so you have to be inside the
project</p>
<p><img src=
"http://img.skitch.com/20091210-dcug4t5maamey4r2yxdbjs61wq.jpg"
alt="img"></p>
<p>So click that, and it will take you to</p>
<p><a href=
"http://crmtwf.lighthouseapp.com/projects/42733-crm-cl/overview">http://crmtwf.lighthouseapp.com/projects/42733-crm-cl/overview</a></p>
<p>From there you'll see the edit option in the secondary blue nav
bar like I showed you earlier.<br></p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/7059762009-12-11T16:41:37Z2009-12-11T16:41:38ZCustom Ticket Questions<div><p>Excellent - thanks Will (and Jeremy)!</p></div>Ryan