Help with old account / creating new account

Matthew Gibbons's Avatar

Matthew Gibbons

28 Oct, 2008 05:23 PM

I have just tried to create an new account, but failed as my email address was already in use. I guess I created an account a while back to try Lighthouse out. Anyway, I clicked the 'forgot password' link and got a token via email, which enabled me to view my account. If I try and reset my password, it fails, and I get logged out.

The domain my account is authenticated is 'sera.lighthouse.com'. I understand that the domain is related to a lighthouse hosted project - I have no idea what 'sera' is, if it is indeed a project.

I guess I'm a little confused here! I just want to get started using Lighthouse, and don't know how to proceed. ;-)

  1. 1 Posted by Will Duncan on 29 Oct, 2008 06:03 AM

    Will Duncan's Avatar

    Sorry for the delay on responding to this. sera.lighthouse is where plans and authentication takes place, it's just a separate area that we use that domain for, such as http://sera.lighthouseapp.com/plans

    What is the name of the account you had previously setup? would you like us to close that out for you and let you register the new account?

  2. 2 Posted by Nicole on 03 Dec, 2008 05:03 AM

    Nicole's Avatar

    Were you able to successfully create a Lighthouse account? Is there anything else we can do to help you get started? Just let us know.

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