Configuration questions

Sarah Seigel's Avatar

Sarah Seigel

27 Apr, 2017 03:34 PM


I have a few questions regarding site configuration:

1. Is it possible to set up a general ticketing mailbox that people without Lighthouse accounts can use to open tickets?
If so...
2. Can we have the email for this general mailbox pre-formatted with the same required fields in our current ticket to make sure we get all the info from the user?

Thank you.
Sarah Seigel
[email blocked]

  1. Support Staff 1 Posted by Tiger Team on 28 Apr, 2017 12:32 AM

    Tiger Team's Avatar

    hey Sarah,

    no, that's what our other product is for.
    we also don't have custom fields in lighthouse, but you can set up your
    ticket body to have default text.

  2. brandi closed this discussion on 09 May, 2017 07:27 PM.

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