Attaching a ticket in Tender

Ian Oldham's Avatar

Ian Oldham

15 Apr, 2016 10:46 AM

Hi Support,

When attaching a Lighthouse ticket in Tender I searched the ticket number the the result was a different ticket to the one I expected, but had the same ticket number. I'm still pretty new to these systems, could you answer a couple of questions:

Should lighthouse be re-using ticket numbers? I'm not sure I see the logic in that.

and If multiple tickets with the same number is not an issue, how can I get tender to return all tickets with that number not just one?


  1. Support Staff 1 Posted by Tiger Team on 15 Apr, 2016 01:47 PM

    Tiger Team's Avatar

    Hey Ian, maybe it's a ticket from a different project in the same account?

  2. Support Staff 2 Posted by brandi on 26 Apr, 2016 05:39 PM

    brandi's Avatar

    Hi Ian,

    Checking back to see if you needed further assistance.


  3. brandi closed this discussion on 09 May, 2016 05:20 PM.

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