How to create tickets by emails

Christine - United Software's Avatar

Christine - United Software

08 Dec, 2015 08:22 PM

Is there a way to create tickets by assigning 1 email account to receive all support tickets?

  1. Support Staff 1 Posted by brandi on 08 Dec, 2015 10:43 PM

    brandi's Avatar

    Hi Christine,

    Yes, you'll find directions on how to create and update tickets via email in this helpful KB article.

  2. brandi closed this discussion on 08 Dec, 2015 10:43 PM.

  3. Christine - United Software re-opened this discussion on 10 Dec, 2015 07:09 PM

  4. 2 Posted by Christine - Uni... on 10 Dec, 2015 07:09 PM

    Christine - United Software's Avatar

    Hi Brandi,

     

    We attempted to create a ticket from an email but we received the error attached below. Can you also please inform me what is Uniquekey and where can I find this from our lighthouse. Please advise.

     

    [email blocked]

     

    Thank you,

    Christine

    United Software Solutions, Inc

     

    Office # 323-721-0963

    [email blocked]

    www.unitedsoftware.us

  5. Support Staff 3 Posted by Tiger Team on 10 Dec, 2015 07:12 PM

    Tiger Team's Avatar

    Hi Christine, you'll find the address on the bottom of the tickets page.

    Navigate to your project, select "tickets" from the menu, and on the bottom of the page it'll say "You can create new tickets...." with the address!

  6. brandi closed this discussion on 17 Dec, 2015 06:45 PM.

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