tag:help.lighthouseapp.com,2008-09-20:/discussions/questions/2961-end-users-reply-to-e-mailsLighthouse: Discussion 2015-06-03T14:42:28Ztag:help.lighthouseapp.com,2008-09-20:Comment/370238342015-06-03T04:34:44Z2015-06-03T04:34:44ZEnd Users reply to e-mails<div><p>If I send an e-mail response to a user's support request who
does not have access to lighthouse and cc the e-mail address for
that ticket and the user does a reply all with additional
information regarding the initial request, will their responses be
captured in lighthouse?</p></div>Clint Baileytag:help.lighthouseapp.com,2008-09-20:Comment/370238342015-06-03T04:39:39Z2015-06-03T04:39:39ZEnd Users reply to e-mails<div><p>OK so now I know the end user would have to be setup as a "user"
in lighthouse, correct? Is there any other option for allowing a
non-lighthouse user to submit updates to an existing lighthouse
ticket?</p></div>Clint Baileytag:help.lighthouseapp.com,2008-09-20:Comment/370238342015-06-03T14:42:27Z2015-06-03T14:42:27ZEnd Users reply to e-mails<div><p>Clint -</p>
<p>No, they would need to have a Lighthouse user profile to submit
any changes to a ticket.</p>
<p>Thanks,<br>
Nicole</p></div>Nicole