End Users reply to e-mails

Clint Bailey's Avatar

Clint Bailey

03 Jun, 2015 04:34 AM

If I send an e-mail response to a user's support request who does not have access to lighthouse and cc the e-mail address for that ticket and the user does a reply all with additional information regarding the initial request, will their responses be captured in lighthouse?

  1. 1 Posted by Clint Bailey on 03 Jun, 2015 04:39 AM

    Clint Bailey's Avatar

    OK so now I know the end user would have to be setup as a "user" in lighthouse, correct? Is there any other option for allowing a non-lighthouse user to submit updates to an existing lighthouse ticket?

  2. 2 Posted by Nicole on 03 Jun, 2015 02:42 PM

    Nicole's Avatar

    Clint -

    No, they would need to have a Lighthouse user profile to submit any changes to a ticket.

    Thanks,
    Nicole

  3. Nicole closed this discussion on 03 Jun, 2015 02:42 PM.

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