tag:help.lighthouseapp.com,2008-09-20:/discussions/questions/2939-send-email-when-ticket-is-createdLighthouse: Discussion 2015-04-29T17:48:58Ztag:help.lighthouseapp.com,2008-09-20:Comment/366456862015-04-22T14:44:02Z2015-04-22T14:44:02ZSend email when ticket is created<div><p>Augusto -</p>
<p>If they subscribe to the category in their user profile
notification settings, they can be sent something for every new
discussion created in the category. They can also just be alerted
when a new discussion is created/added to a specific queue.</p>
<p>Let us know if you have more questions.</p>
<p>Thanks,<br>
Nicole</p></div>Nicoletag:help.lighthouseapp.com,2008-09-20:Comment/366456862015-04-22T14:48:25Z2015-04-22T14:48:25ZSend email when ticket is created<div><p>Augusto -</p>
<p>Actually, apologies, disregard those last instructions. They
aren't for Lighthouse, but for our other web app Tender.</p>
<p>For Lighthouse, if you go to your user profile you can subscribe
to any project you have access to and that will add you as a
watcher to every new ticket in the project. If this is too much,
you can add your supervisor to each ticket as needed by clicking on
"Change Notifications" at the bottom of the ticket form and
checking the box next to your supervisors user profile. This will
add them as a watcher to that specific ticket only.</p>
<p>Let me know if you have any questions.</p>
<p>Thanks,<br>
Nicole</p></div>Nicole