Send email when ticket is created

Augusto Lopez Prieto's Avatar

Augusto Lopez Prieto

22 Apr, 2015 02:32 PM

Hi!

Is it possible to add a supervisor email address so when a ticket is created the supervisor gets an email too?

  1. 1 Posted by Nicole on 22 Apr, 2015 02:44 PM

    Nicole's Avatar

    Augusto -

    If they subscribe to the category in their user profile notification settings, they can be sent something for every new discussion created in the category. They can also just be alerted when a new discussion is created/added to a specific queue.

    Let us know if you have more questions.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 22 Apr, 2015 02:44 PM.

  3. Nicole re-opened this discussion on 22 Apr, 2015 02:48 PM

  4. 2 Posted by Nicole on 22 Apr, 2015 02:48 PM

    Nicole's Avatar

    Augusto -

    Actually, apologies, disregard those last instructions. They aren't for Lighthouse, but for our other web app Tender.

    For Lighthouse, if you go to your user profile you can subscribe to any project you have access to and that will add you as a watcher to every new ticket in the project. If this is too much, you can add your supervisor to each ticket as needed by clicking on "Change Notifications" at the bottom of the ticket form and checking the box next to your supervisors user profile. This will add them as a watcher to that specific ticket only.

    Let me know if you have any questions.

    Thanks,
    Nicole

  5. Nicole closed this discussion on 29 Apr, 2015 05:48 PM.

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