Custom fields

Zaur Aliyev's Avatar

Zaur Aliyev

29 Jul, 2014 01:43 PM

Hi,

Can i create custom fields in projects or tasks or tickets? We need to attach some extra data to the ticket so we need custom fields.

Thanks,
Z

  1. 1 Posted by Nicole on 29 Jul, 2014 02:07 PM

    Nicole's Avatar

    Z -

    No, you can't add custom fields, but you can use the tag field for extra ticket data. What are you wanting to do? We might be able to help you figure out what best to do.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 29 Jul, 2014 02:07 PM.

  3. Zaur Aliyev re-opened this discussion on 29 Jul, 2014 06:07 PM

  4. 2 Posted by Zaur Aliyev on 29 Jul, 2014 06:07 PM

    Zaur Aliyev's Avatar

    Hi Nicole,

    Thanks for quick response.

    1. We have like content owner and some other stuff. Its different than person who will fix the issue. So some fields like this will be useful if we can add.
    2. Also how can we add deadline for the ticket?
    3. Can we modify ticket status labels? Like New, Open, Resolved, Hold… Can we change these to say something else?

    Thanks again,
    Zaur

  5. 3 Posted by Nicole on 29 Jul, 2014 06:10 PM

    Nicole's Avatar
    1. You'll can change the person responsible, but that is the best way to change if it is a person. You could use tags for this but it would get messy.

    2. No, we do not have deadlines for individual tickets, however you can put a ticket in a milestone and give the milestone a deadline.

    3. Yes, you can change the states available for the tickets - http://help.lighthouseapp.com/kb/ticket-workflow/can-i-customize-ti...

    Let us know if you have any other questions.

    Thanks,
    Nicole

  6. 4 Posted by Zaur Aliyev on 29 Jul, 2014 06:16 PM

    Zaur Aliyev's Avatar

    I see. What about ticket priority? Like normal, high… or colors for tickets identifying this?

  7. 5 Posted by Nicole on 29 Jul, 2014 06:28 PM

    Nicole's Avatar

    Priorities aren't customizable, you should be seeing the option for high/medium/low as a field on tickets if you have enabled priorities. The ticket overview shows the ticket priority as a colored dot.

    Thanks,
    Nicole

  8. Nicole closed this discussion on 29 Jul, 2014 06:28 PM.

  9. Zaur Aliyev re-opened this discussion on 29 Jul, 2014 06:29 PM

  10. 6 Posted by Zaur Aliyev on 29 Jul, 2014 06:29 PM

    Zaur Aliyev's Avatar

    ooo. we havent enabled the priorities that is why e dont see them. how can we enable them?

  11. 7 Posted by Nicole on 29 Jul, 2014 07:19 PM

    Nicole's Avatar

    If you go to your account settings you'll see a checkbox midway down the screen, click that to enable priorities for your account.

    Let us know if you have any questions.

    Thanks,
    Nicole

  12. Nicole closed this discussion on 29 Jul, 2014 07:19 PM.

  13. Zaur Aliyev re-opened this discussion on 29 Jul, 2014 07:22 PM

  14. 8 Posted by Zaur Aliyev on 29 Jul, 2014 07:22 PM

    Zaur Aliyev's Avatar

    awesome!

  15. Nicole closed this discussion on 29 Jul, 2014 07:26 PM.

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