About Ticketing

Aaron Lee's Avatar

Aaron Lee

13 Dec, 2013 04:53 PM

So I'm trying to setup an issue tracking system for my users so that if they're having any IT-related issue, they can submit a ticket and I can follow up. It seems like I have to create an account for every user in order for them to be able to log a ticket in the system. Is there a simple link they can email instead of having individual logins for submitting tickets?

  1. 1 Posted by Nicole on 13 Dec, 2013 05:46 PM

    Nicole's Avatar

    Aaron -

    Users would need Lighthouse user profiles to email into a project. You might take a look at Tender (tenderapp.com) which is built more for customer service and allows for anon/non logged users submit issues via email.

    Let us know if you have any questions.


  2. Nicole closed this discussion on 13 Dec, 2013 05:46 PM.

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