Auto Assign Watchers

Justin Bianchi's Avatar

Justin Bianchi

24 Oct, 2013 03:45 PM

Hi we would like 2 people automatically assigned as watchers for every single ticket created within a Project. Can you help?

  1. 1 Posted by Nicole on 24 Oct, 2013 04:33 PM

    Nicole's Avatar

    Justin -

    If the users you want to watch all tickets in a project go to their user profile and they will be able to select the project in their subscriptions. Subscribing to the project will add them as watchers on every ticket in the project from that point forward.

    Let us know if you have any questions.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 24 Oct, 2013 04:33 PM.

  3. Justin Bianchi re-opened this discussion on 24 Oct, 2013 04:38 PM

  4. 2 Posted by Justin Bianchi on 24 Oct, 2013 04:38 PM

    Justin Bianchi's Avatar

    Awesome thanks.

    Justin */{JB}/* Bianchi
    Agile Software & Marketing, Inc.
    PartyCenterSoftware.com
    (888) 804-1166 x6

  5. Nicole closed this discussion on 24 Oct, 2013 04:45 PM.

  6. Justin Bianchi re-opened this discussion on 24 Oct, 2013 09:00 PM

  7. 3 Posted by Justin Bianchi on 24 Oct, 2013 09:00 PM

    Justin Bianchi's Avatar

    Is there a way for a user to be forcefully added as a watcher to every
    existing ticket in a Project so we don't have to click on them all
    individually?
    Thanks.

    Justin */{JB}/* Bianchi
    Agile Software & Marketing, Inc.
    PartyCenterSoftware.com
    (888) 804-1166 x6

  8. Support Staff 4 Posted by brandi on 24 Oct, 2013 10:34 PM

    brandi's Avatar

    Hi Justin,

    Once the user was subscribed to that project's tickets they would already be a watcher and receive those tickets automatically - you would only have to make that selection once. If you wanted to carve out instances on a case-by-case basis, you would have to click on their user box, yes. There is no "forcing" per se, but if you are able to communicate that a certain user should be subscribed to a particular project then you shouldn't run into any problems.

    Let me know if I'm missing anything here.

    Thanks,
    Brandi

  9. brandi closed this discussion on 24 Oct, 2013 10:34 PM.

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