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Is there a way to set the priority of a ticket?

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rich (at performancedemand)

27 Aug, 2013 11:27 PM

This seems like a standard feature so I must have missed it. But is there a way to set a ticket to urgent/immediate, normal, low?

I need this type of functionality because there might be a lot of fires to put out the same day and using the due by feature wont work for pushing those to the top so we can clearly see what is a priority for the day.

I saw a similar ticket for prioritizing milestones, what im asking for is at the ticket level.

1. 1 Posted by Julien on 27 Aug, 2013 11:35 PM

   

   Hey Rich,

   You can enable the importance field globally on your account on the settings page.

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2. 2 Posted by rich (at perfor... on 28 Aug, 2013 03:07 PM

   

   thanks

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3. rich (at performancedemand) closed this discussion on 28 Aug, 2013 03:07 PM.