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Assigning Importance Levels via email

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Jessica Souza

23 Aug, 2013 03:59 PM

I am aware we are able to assign tickets to people by using a tag that looks like :

responsible:name with the brackets around it...

Can we do the same with Importance levels? I tried with importance:medium but it didn't work

Any ideas?

Thanks

1. 1 Posted by Nicole on 23 Aug, 2013 04:33 PM

   

   Jessica -

   Can you show me the ticket where you used the keywords and it didn't work as expected? If you do [responsible:jessica importance:medium] it should have worked.

   Let us know.

   Thanks,
   Nicole

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2. 2 Posted by Jessica Souza on 23 Aug, 2013 05:29 PM

   

   Ah I didn’t put them together, I had them each in their separate brackets. Perhaps that was the issue. I will try again.

   Thank you

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3. 3 Posted by Jessica Souza on 23 Aug, 2013 05:34 PM

   

   Ok that worked! That explains what I was doing wrong.

   Thank you

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4. 4 Posted by Julien on 23 Aug, 2013 05:47 PM

   

   No worries :)

   Take care!

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5. Julien closed this discussion on 23 Aug, 2013 05:47 PM.