method to apply custom ticket states globally?

Chris Amato's Avatar

Chris Amato

24 Jul, 2013 06:01 PM

We've defined custom ticket states that work for us as a shop, but it will be quite tedious and error-prone to need to define these project by project, let alone change them if we need a global change.

Is there a way to apply these globally at a company level?

  1. 1 Posted by Julien on 24 Jul, 2013 06:25 PM

    Julien's Avatar

    Hi Chris,

    Unfortunately there isn't. Different projects have different requirements, and so states have always been "per project". You will have to keep them updated manually.

  2. 2 Posted by Chris Amato on 24 Jul, 2013 06:28 PM

    Chris Amato's Avatar

    Hi Julien,

    Is global management of states on a queue for future feature enhancements?


    Chris Amato
    Principal, Knectar
    [email blocked]


  3. 3 Posted by Julien on 24 Jul, 2013 06:32 PM

    Julien's Avatar

    Hi Chris,

    We have tickets for it, but I can't give you any ETA as to when it will enter our development schedule. I wouldn't expect it in the near future.

  4. Julien closed this discussion on 31 Jul, 2013 07:10 PM.

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