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method to apply custom ticket states globally?

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Chris Amato

24 Jul, 2013 06:01 PM

We've defined custom ticket states that work for us as a shop, but it will be quite tedious and error-prone to need to define these project by project, let alone change them if we need a global change.

Is there a way to apply these globally at a company level?

1. 1 Posted by Julien on 24 Jul, 2013 06:25 PM

   

   Hi Chris,

   Unfortunately there isn't. Different projects have different requirements, and so states have always been "per project". You will have to keep them updated manually.

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2. 2 Posted by Chris Amato on 24 Jul, 2013 06:28 PM

   

   Hi Julien,

   Is global management of states on a queue for future feature enhancements?

   Thanks,
   Chris

   --
   Chris Amato
   Principal, Knectar
   413.587.3900
   [email blocked]
   www.knectar.com

   <http://www.knectar.com/>

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3. 3 Posted by Julien on 24 Jul, 2013 06:32 PM

   

   Hi Chris,

   We have tickets for it, but I can't give you any ETA as to when it will enter our development schedule. I wouldn't expect it in the near future.

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4. Julien closed this discussion on 31 Jul, 2013 07:10 PM.