tag:help.lighthouseapp.com,2008-09-20:/discussions/questions/208-my-brain-hurts-use-as-a-simple-email-based-crmLighthouse: Discussion 2012-06-29T22:08:56Ztag:help.lighthouseapp.com,2008-09-20:Comment/833252009-02-26T21:47:01Z2009-02-26T21:47:01ZMy Brain Hurts - Use as a Simple Email-Based CRM<div><p>Oh, depending on what the value of the "Reason for contacting
us? [ Order Problem, Suggestion, Website Problem etc]" combobox is,
it gets routed to different groups. So, I'd do the same thing with
Lighthouse -- set up different queues depending on what it comes in
as. If the cust mis-categorizes it, a staff member ought to be able
to throw it into a different queue.</p>
<p>Finally, customers will not have accounts, so the ticket will be
semi-anonymous (they have to enter an email address on the form,
that's it).</p></div>matttag:help.lighthouseapp.com,2008-09-20:Comment/833252009-02-26T22:17:52Z2009-02-26T22:17:52ZMy Brain Hurts - Use as a Simple Email-Based CRM<div><p>Matt -</p>
<p>It actually sounds like a better fit for our other product,
<a href="http:tenderapp.com">Tender</a> (btw, it's what you'd be
seeing this conversation in if you were going to the web
interface). This allows better customer support without the
customers needing to see the actual tickets.</p>
<p>Take a look and let me know what you think and if I'm
understanding what you are trying to do.</p>
<p>Thanks, Nicole</p></div>Nicole