Merge Discussions

Justin Bianchi's Avatar

Justin Bianchi

07 Jun, 2013 04:08 PM

If a duplicate ticket is created, how can I merge the new (child/secondary/duplicate) ticket into the main (parent/primary) ticket?

  1. 1 Posted by Nicole on 07 Jun, 2013 04:12 PM

    Nicole's Avatar

    Justin -

    We don't have a merge feature in Lighthouse. You'd just need to copy relevant info from child ticket and place it in the parent ticket. Or you could just link out to the child ticket from the parent ticket by using the ticket as a reference number, like #1234. This links ticket 1234 (or whatever the ticket number is).

    Let us know if you have any thing other questions.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 07 Jun, 2013 04:12 PM.

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