Email address for emailing a ticket

jasonh (at takelessons)'s Avatar

jasonh (at takelessons)

04 Apr, 2013 05:28 PM

Hey guys!

I was trying to set up an email forward from a google mail to the lighthouse app, but google is saying they don't support the "+" sign in the email address for forwarding. Is there another way to email into the app? Can I just drop the "ticket+" part of the email address?


  1. 1 Posted by Nicole on 04 Apr, 2013 05:57 PM

    Nicole's Avatar

    Jason -

    Unfortunately, Google doesn't like the + and we require it for our tickets. I'll see if we have any other options available.


  2. 2 Posted by jasonh (at take... on 04 Apr, 2013 06:02 PM

    jasonh (at takelessons)'s Avatar

    Thanks! It's really odd that Google has a problem with it, considering it's a valid email address when sending email to Google... But unfortunately, we use Google Apps for our domain emails, and need to set up our "nice" email address to forward into lighthouse.

    Thanks for your help!

  3. Support Staff 3 Posted by Tiger Team on 04 Apr, 2013 06:49 PM

    Tiger Team's Avatar

    we recently fixed this on our other product (tender) -- shouldn't be too
    hard to modify.

  4. Support Staff 4 Posted by Tiger Team on 04 Apr, 2013 10:37 PM

    Tiger Team's Avatar

    ok, code is done and we're QAing it - this will work at some point tomorrow with a "." instead of "+" so it's [email blocked]. I'll update here when it's live.

  5. 5 Posted by jasonh (at take... on 04 Apr, 2013 11:03 PM

    jasonh (at takelessons)'s Avatar

    Wow! That's amazing! Thank you!! I just let my development team know about how quickly you turned around this update and they said you're making them look bad! Keep up the great work!! :D

  6. 6 Posted by Julien on 05 Apr, 2013 05:14 PM

    Julien's Avatar

    Hi Jason,

    This should work with . instead of + now.

    Let us know how it goes.


  7. 7 Posted by jasonh (at take... on 05 Apr, 2013 05:32 PM

    jasonh (at takelessons)'s Avatar

    It works!! Thank you for you speedy attention to this request!! You guys
    are great!

  8. 8 Posted by Julien on 05 Apr, 2013 05:34 PM

    Julien's Avatar

    No worries :)

    Take care.

  9. Julien closed this discussion on 05 Apr, 2013 05:34 PM.

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