Adding People to a ticket watch list

rjohnston (at colosses)'s Avatar

rjohnston (at colosses)

19 Feb, 2013 01:56 AM

Question, how do I add people to a ticket watch list?

Also, can I route emails directly to those individuals who need view the tickets via an outside email address?

Thanks,

Rick

  1. 1 Posted by Nicole on 19 Feb, 2013 03:36 PM

    Nicole's Avatar

    Rick -

    No, you can't include people who are not members of your project/account. You can add members of the project/account as watchers to specific tickets at the bottom of the ticket, by clicking on a text link that says "Change notifications". However, since notifications are ultimately managed by the users, if they have notifications turned off they would not receive an email.

    Let us know if you have any questions.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 19 Feb, 2013 03:36 PM.

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