completed ticket counts

Clinton Boyda's Avatar

Clinton Boyda

27 Jan, 2013 07:54 AM

What search criteria would I use to search for a all the tickets completed this month, or last month?
I can see which tickets were created this month as created:"this month" but what about actually closed?

  1. 1 Posted by Nicole on 27 Jan, 2013 06:52 PM

    Nicole's Avatar

    Clinton -

    If you combine the search query so it's state:closed created:"this month", does that give you what you're looking for? Here's more information on search terms - http://help.lighthouseapp.com/kb/getting-started/how-do-i-search-fo....

    Let us know if you have any questions.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 27 Jan, 2013 06:52 PM.

  3. Clinton Boyda re-opened this discussion on 28 Jan, 2013 03:48 AM

  4. 2 Posted by Clinton Boyda on 28 Jan, 2013 03:48 AM

    Clinton Boyda's Avatar

    It takes more then 1 month for us to close tickets.. so the tickets we close would probably have NOT been created "this month".
    That query does not work.

    --
    Clinton Boyda
    Leading Strategic Development
    ph (866) 310-1875 x7

    Econolution Inc.
    Helping Rural Communities Diversify, Grow & Prosper.
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  5. Support Staff 3 Posted by brandi on 28 Jan, 2013 08:10 PM

    brandi's Avatar

    Hi Clinton,

    Try this:
    updated:"1 month ago" state:closed

  6. Support Staff 4 Posted by brandi on 30 Jan, 2013 07:48 PM

    brandi's Avatar

    Hi Clinton,

    Just checking back to see if that query worked out for you?

    Best,
    Brandi

  7. 5 Posted by Clinton Boyda on 31 Jan, 2013 05:01 AM

    Clinton Boyda's Avatar

    Should work nicely, many thanks!

    --
    Clinton Boyda
    Leading Strategic Development
    ph (866) 310-1875 x7

    Econolution Inc.
    Helping Rural Communities Diversify, Grow & Prosper.
    www.townlife.com Community Powered Websites!

    Please consider the environment before printing this email.

    Confidentiality: The information contained in this transmission is privileged and confidential. It is intended only for the use of the individuals or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that you are not authorized to review the following information or attachments, and that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication please notify [email blocked] immediately.

  8. Nicole closed this discussion on 31 Jan, 2013 03:51 PM.

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