Priority Unknown

Jon Debonis's Avatar

Jon Debonis

30 Nov, 2012 11:59 PM

How do I filter on tickets where priority is unknown? I have the priority dropdown enabled.

  1. 1 Posted by Nicole on 01 Dec, 2012 06:21 PM

    Nicole's Avatar

    Jon -

    If you have priorities state enabled on your account then you can do a search query for priority:nil to get all tickets that do not have a priority state.

    Let us know if this works for you.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 01 Dec, 2012 06:21 PM.

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