Can I amend the title of a ticket which is open?

Ben Crook's Avatar

Ben Crook

11 Sep, 2012 04:01 PM

Hi

I have on a couple of accasions now created tickets only to find that the title is not correct. Is it possible to amend the title of a ticket when it is open?

Regards

  1. 1 Posted by Nicole on 11 Sep, 2012 05:46 PM

    Nicole's Avatar

    Ben -

    Yes, if you go to the bottom of the ticket screen you'll see a text link that says "Change title". It's right below attachments. You would make changes to the title there.

    Let us know if you have any other questions.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 11 Sep, 2012 05:46 PM.

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