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Prority of tickets

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paresh.nawar23

02 Jan, 2009 05:30 AM

How can i set the priority of Tickets like high,medium, or low?

1. 1 Posted by Will Duncan on 02 Jan, 2009 10:37 AM

   

   Lighthouse isn't really designed around a ticket priority workflow. In our mind, tickets are either important or they're not important, which is the premise of how Lighthouse allows you to organize things.

   There are two ways in which you can prioritize your workflow.

   Milestones: In an application life cycle you will probably create milestones in Lighthouse, or goals. In Milestone view, you can drag tickets to set their order in which they should appear. You can add a ticket bin to your sidebar, such as responsible:me sort:priority milestone:next which will give the results of the next upcoming milestone with tickets assigned to you and in the order you set them. This is more about the order you want to set your to-do list though.

   Tags: This is a very powerful way to handle ticket organization. If you have a critical issue, tag it something like @high, letting anyone who knows to look at @high what must be done right away. You can create a universal bin even, tagged:@high so all project members can see them on a universal level. If they need to know what is explicitly assigned to them, they will need to create their own ticket bin, such as responsible:me tagged:@high<br/>

   Of course you could also have @med and @low as tags, and create universal searches for those as well. But in our workflow there is @high and everything else.

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