prioritising tickets

Shaun's Avatar

Shaun

02 Mar, 2012 07:11 AM

How can I add priorities to tickets to have them display the order that I want? Is this available in the evaluation account?

  1. 1 Posted by Nicole on 02 Mar, 2012 04:01 PM

    Nicole's Avatar

    Shaun -

    Priority state is available on Bronze plans or higher. It looks like you might have gone ahead and selected the Free plan, but I've changed it to Bronze for the rest of your trial. You can enable the priority state for the account now on your Settings page (click on the Settings & Payments link at top of page).

    Thanks,
    Nicole

  2. Nicole closed this discussion on 02 Mar, 2012 04:01 PM.

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