How do I move tickets among projects?

lizestes (at mac)'s Avatar

lizestes (at mac)

29 Feb, 2012 06:22 PM

I know I can export a csv.

But often we decide to move part of a project to a new lighthouse area. So far I do this manually, closing tix and then typing them back in. Bummer!

Any work arounds for me?

  1. 1 Posted by Nicole on 29 Feb, 2012 06:53 PM

    Nicole's Avatar

    If you have access to both projects, this knowledge base article gives instructions on moving tickets between projects.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 29 Feb, 2012 06:53 PM.

  3. lizestes (at mac) re-opened this discussion on 29 Feb, 2012 07:02 PM

  4. 2 Posted by lizestes (at ma... on 29 Feb, 2012 07:02 PM

    lizestes (at mac)'s Avatar

    Thanks tons, Nicole! I had tried searching, but didn't come up with anything. Then when I submitted my discussion, the system did offer me this same article. Reassuring!

    I'll try it when I get access to both projects.

  5. 3 Posted by lizestes (at ma... on 29 Feb, 2012 07:03 PM

    lizestes (at mac)'s Avatar

    Sorry, you can close the discussion, very helpful!

  6. Nicole closed this discussion on 29 Feb, 2012 07:03 PM.

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